Support

Things to know when getting started using the self-installed version of Office Timesheets

Lookout Software offers the following support options for Office Timesheets:

• 24 / 7 access to the Office Timesheets Online Knowledge Base

  Your first line of support should be to search our knowledge base for detailed articles, troubleshooting, and issue resolution instructions. Access to the online knowledge base is free to all Office Timesheets users. We highly recommend that before contacting technical support or entering a trouble ticket, that you search the knowledge base. Chances are your question has already been answered or your issue has already been resolved.

• Maintenance Support Center

  If you've searched our knowledge base and you still require technical assistance, then you will need to log into the Maintenance Support Center and create an online support ticket. The Maintenance Support Center is only accessible to Free Trial Users and Maintenance & Upgrade Protection Plan subscribers. If you are unsure whether or not you are a Maintenance Plan subscriber, you may create an online support ticket and our support staff will notify you of your status.

• Manuals and Documentation

  If you need a copy of the Office Timesheets User's Guide, visit our Manuals and Documentation Center. Documentation is updated regularly, so check back here for updated guides, help files and information sheets.